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Wednesday, November 1, 2017

Finger Lakes Vacation Rental Cabins and Cottages.

Welcome to Cobtree Vacation Rental Homes, Finger Lakes. Pet friendly, Children and Disabled accommodations in the Beautiful Finger Lakes Region of Upstate New York

Cobtree Vacation Rentals, Finger Lakes offer year round 3 Diamond AAA rated, well equipped, air conditioned cottages and cabins that are truly “home away from home”. ALL deluxe cabins and English style brick built cottages of Cobtree Finger Lakes Vacation Rentals are located on the SAME site on Armstrong Road, Geneva, New York, at the north end of Seneca Lake.

Cobtree Vacation Rentals, Finger Lakes offer year round 3 Diamond AAA rated, well equipped, air conditioned cottages and cabins that are truly “home away from home”.
ALL deluxe cabins and English style brick built cottages of Cobtree Finger Lakes Vacation Rentals are located on the SAME site on Armstrong Road, Geneva, New York, at the north end of Seneca Lake.
We are surrounded by farmland and woodlands overlooking the beautiful Western shores of Seneca Lake with tranquil and breath-taking views over the lake as well as of the sunrise and sunset. Our vacation rentals in Finger Lakes, NY will provide you memories to reminisce later.
Cobtree vacation rental in Finger Lakes is about 5 miles south of the City of Geneva, with Watkins Glen International Race track located just 25 miles south of Cobtree. The nearest marina and golf course is only a 3 minute drive away.
Our vacation rentals in Finger Lakes, NY vary from our small to medium sized rustic log cabins, larger brick built cottages or our very large sized log cabins that can each sleep up to 12 people. All have fully equipped kitchens and are ideal for a romantic getaway, family reunion, or guests attending nearby wedding venues, wine tours, Musselman Triathlon or other sporting events such as held at the nearby Hobart and William Smith Colleges. Together they can accommodate up to 84 people.
Four log cabins of our vacation rental in Finger Lakes offer finished walk out basements leading out onto manicured lawns and gardens. These basements are ideal for holding non-commercial events such as small seminars, crafting sessions e.g. Quilting, Painting or other small gatherings.
On site there is a children’s playground, basketball court, 4 camp fire pits and 20 acres of woodland walking trails accessible all year round.
Please visit our RESERVATIONS page to check availability or to reserve your desired property or call 315-789-1144 for assistance with making your reservations (between the hours of 8 am and 6 pm EST).
For photo galleries and virtual tours of our grounds, cabins  and cottages, please click here to visit our ACCOMMODATIONS  page.

Tuesday, October 31, 2017

Bedbugs, Property owners and Guests.

Over the past few years there had been a veritable explosion in the availability of self catering vacation rental homes around the world.

Equally, this has brought a plethora of guests that make false,spurious and fraudulent claims against owners, borne out by a growing culture to obtain monetary gain eg compensation from the owners or their agents.

Top of the list for claims, as reported on industry news channels, is the common bed bug. 

These critters do not discriminate between the rich or the poor or those who have good or poor personal hygiene or the cleanliness of the property itself!

So accommodation providers are an easy target for those guests who’s clear intentions are to demand compensation.

It should be also said that there are even documented court cases where it was determined that guests, in all probability, carried or took living specimens of bed bugs with them to their accommodations. No, kidding!


Since Cobtree began providing accommodations in 2004, we have never received any complaints regarding bed bugs.

(Although to be humble,we did inform a guest that we had one or two cases when in fact, we never have).

Perhaps with good reason as we take preventative measures to avoid them.

As before mentioned, their existence has very little to do with the cleanliness of both property or guests however, bedbugs do get to travel the world on human beings or in their belongings.

It did not come as any real surprise that one day a guest may bring to our attention sighting a singular bedbug in one of our bed rooms.

It similarly came as no huge surprise that the tone of the complaint was clearly leading to a demand for compensation.

This particular guest stated that his daughter had found a bed bug in one of the beds. 

As a consequence they did not use that room the night of their arrival but chose to use other rooms in the property which they checked but, could not find any evidence of the presence of the little critters.

Moreover, they did not telephone any of the 24 hour service numbers posted at the property to make any complaint until the following day.

When the guest did finally call, it was explained to him that bedbugs were a common phenomenon of the accommodations industry but that said, we would allocate another identical property on the same site for his family to use.

Meanwhile our cleaning supervisor went to the original property and checked all beds and furniture and was only able to find two bedbugs in the very bedroom the guest reported seeing one of them.

All of the property was the next day fumigated and all linens, sheets and towels laundered in accordance with the industry wide protocols we subsequently followed.

However, I was concerned that perhaps I had made too light of the guests complaint so followed up in an email to him which is copied here:

Hi (guests name)

It was good to speak to you today on the phone and truly sorry you experienced a problem with bed bugs i the bunk bed room. I sensed that I perhaps made too light of the situation but in all honesty, this really is not unusual in the hotel and associated hospitality industry such as ours albeit, hand on hear, we only have ever had reports of bed bugs on two previous occasions since we began our business in 2004!

Anyway, we are pleased that the problem was easily resolved by your transferring over to Canadice.

If you have any problems, either call our cleaning supervisor Muriel at the number posted on the door of the property or alternatively call our main office number between 7-11 am or 7-11pm EST

Have a lovely stay with us.

Robert and Jane

A week passed and there was no further contact from the guest. Apparently they enjoyed the rest of their stay and went about their vacation activities.

So it came as a surprise a week later to receive an email from the guest as quoted here:

Quite:

Robert and Jane,

It took me awhile to reply since I wanted to refrain from writing an email when our emotions are running strong. 

It took us two full days to bag , clean, and wash all of our clothes in the hopes that we did not bring bed bugs back from your cabin. 

An expensive pillow we brought with us appears to be the only material casualty, since my daughter does not want to ever use it again after it was crawling with bugs. 

The sleepless night in the Canandaigua cabin, the time spent moving to another cabin, and the worry that we may still get infested created a lot of emotional stress. 

The fact that you made light of the situation only served to exacerbate the situation. One wonders if your email came after confirmation by Muriel that it was truly an infestation    To be clear we are more than a little disappointed in your response.  
Regards,
(Guests name) unquote.

It was interesting to note that having informed me during our first telephone conversation that no evidence of bed bugs could be found in ANY of the other bedrooms and, that the bunk bed room was never slept in, that suddenly an expensive pillow should be “crawling with bed bugs”.

My first thought was “did the guest bring the pillow with the infestation on it to our property in the first place”?

However, it was the tone of the email that once again shed suspicions on whether or not the guests complaint was an attempt to extort monetary compensation or other pecuniary advantage from Cobtree.

Having discussed the situation with several other people including returning guests who have stayed with us for many years, my wife and I believe that having allowed the guest to move into another of our properties and because no timely further complaints were made at the time or, during the guests stay with us, only an apology was necessary and NO, we are not going to offer further compensation.

What would you have done I wonder, given the above circumstances?

Friday, October 20, 2017

Yi He Business Hotel Guangzhou China. No.416 Huanshi East Road, Yuexiu District, Guangzhou 510061, China

My advice to anybody wishing to reserve a room at this hotel is to find another hotel.

On every conceivable level this hotel fails to meet even a three star rating. The hotel is badly maintained, dirty and the staff are very unfriendly.

There was mildew around the bath tub, the wash basin was simply disgusting, carpets stained, ceilings stained and all evidenced by photos attached to this review.

There are problems accessing wifi, signs of hotel doors having been forced open, and well I could go on.

Give this hotel a very wide berth regardless of how cheaply discounted this hotel is on many online booking 

Filthy dirty basin
Stained Ceiling
Stained filthy Carpets

Tuesday, October 3, 2017

Exclusive Finger Lakes New York Vacation Rental discount code for readers of this blogger.com BLOG.


When you Reserve any 3 nights stay at Cobtree for arrival and departure between a Monday and a Friday (Mid Week) within the month of November 2017 based on a minimum of 4 guests staying at any of our rental properties at Cobtree Vacation Rental Homes in the beautiful Finger Lakes Region, you will only pay for 2 nights.

This offer is exclusive to readers of this blog and cannot be combined with any other offer or pre-existing reservations.

Simply type in the code BLOGNOV in the discount code field on our reservation system at http://cobtree.com and click"apply" for your discount to be automatically applied to your reservation and payment amount.

Offer expires Thursday 30th November 2017

Welcome to Cobtree in the heart of the Beautiful Finger Lakes Wine Region. The original Finger Lakes Experience!

Friday, September 1, 2017

Seneca Lake Wine Trail Deck the Halls 2017

November Deck the Halls Weekend tickets are selling quickly, and it is likely the event will sell out in the next several days. Remember to use discount code "fruit" to get $5 off each ticket purchased! https://senecalakewine.com/november-deck-the-halls-weekend

Wednesday, August 30, 2017

Finger Lakes Vacation Rental Summer Discount Code

10% OFF Mid-Week Stay


Simply make your reservation online by clicking on this link:
Reserve any stay of 2 nights in mid-week at Cobtree for arrival before 30th of September 2017 and get 10% off.
To claim your discount, please enter the voucher code “10sep” and then click APPLY afterwards.
Any payments of reservations and cancellations of such reservations are subject to our terms and conditions as published on Cobtree website.
Discounts may not be applied retrospectively. This special offer may not be used for Hemlock / Honeoye cabin and may not be combined with any other offer, discounts or existing reservations, and is subject to availability.
Offer expires on 30th September 2017!
Please telephone 315-789-1144 with any questions or email us at mail@cobtree.com

Wednesday, August 16, 2017

Summer is fast drawing to a close in the Finger Lakes and soon it will be the Fall once more

Summer is fast drawing to a close and soon the harvest will begin in earnest.The grapes will soon be ready for harvesting too and the new wines produced by the many wineries throughout the Finger Lakes Region. 

The Fall is a spectacularly beautiful and busy time of the year in the region. This mornings sunrise was once again lovely and makes you feel that the day ahead is going to be glorious.

Wednesday, August 2, 2017

Finger Lakes Vacation Rentals End of summer season Discount

10% OFF Simply make your reservation online by clicking on this link:


Reserve any stay of 2 nights (or more) at Cobtree for arrival before 31st of August 2017 and get 10% off.
To claim your discount, please enter the voucher code “AUG10” and then click APPLY afterwards.
Any payments of reservations and cancellations of such reservations are subject to our terms and conditions as published on Cobtree website.
Discounts may not be applied retrospectively. This special offer may not be used for Hemlock / Honeoye cabin and may not be combined with any other offer, discounts or existing reservations, and is subject to availability.
Offer expires on 31st of August 2017!
Please telephone 315-789-1144 with any questions or email us at mail@cobtree.com

Friday, July 21, 2017

Train Excursions in the beautiful Finger Lakes

The Finger Lakes Railway offers visitors to the Finger Lakes a great way to see the beauty of the region from the comfort of a huge moving locomotive!

Train rides are available throughout the year including the spectacular fall excursions and the annual Santa Train Rides. information can be obtained on the Finger Lakes Trains website at Finger Lakes Railways